eleksis Casino & Sportsbook Data Care

This page describes what we collect when you use eleksis and how we keep that data protected. When you create an account, deposit funds, or withdraw winnings on our platform, we collect personal information to operate your account, process payments, verify your identity, and comply with financial regulations. We handle all of this data with encryption and secure storage practices.

We at eleksis collect only the information needed to provide our service. We do not sell your data to third parties. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle their own security; we do not store your payment details on our servers. Your account password is encrypted and never shared, even with our support team. If you reset your password, we send you a secure link valid for one hour.

Our data practices comply with applicable laws in supported jurisdictions. If you have questions about how we handle your information, contact our support team via live chat, email, or in-app help.

What We Collect When You Use eleksis

We collect data in four categories. First, account information: email address, phone number, full name, date of birth, and identity document number. Second, verification data: a photo of your valid ID (passport, driver's license, or national ID) and proof of address (utility bill or bank statement) to complete KYC verification. Third, transaction data: deposit amounts and methods, withdrawal requests and statuses, game activity, account balance, and betting history. Fourth, device and access data: your IP address, device type (phone or desktop), browser type, login timestamps, and session duration.

We collect this data automatically when you use eleksis or manually when you provide it during signup and account management. Collection is necessary to verify your identity, process your payments, prevent fraud, and comply with financial regulations. We do not collect sensitive health or genetic information, and we do not track your location beyond IP geolocation for jurisdiction verification.

How We Use Your Data on eleksis

We use your account information to create and manage your account, authenticate your login, process deposits and withdrawals, and maintain your transaction history. We use your verification data (ID and proof of address) to confirm your identity and comply with Know Your Customer (KYC) regulations required by financial authorities. We use transaction data to calculate your account balance, track your gaming activity, detect suspicious patterns (such as multiple account creation), and process withdrawal requests.

We use device and access data to improve platform performance, diagnose technical issues, and prevent fraud and unauthorized access. We do not use your data for marketing purposes unless you explicitly opt in to promotional communications. We do not sell, rent, or lease your data to third parties. We may share data with law enforcement or financial regulators if required by law.

Third-Party Processors and Data Sharing

Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners mobile banking, local payment, online payment, e-wallet) handle payment data directly. We do not store your payment card numbers, e-wallet credentials, or bank account numbers on eleksis servers. When you deposit or withdraw, your payment details flow directly to the payment provider's secure gateway. We receive only a confirmation of the transaction (amount, timestamp, status).

Our servers may sit outside your jurisdiction—our infrastructure is hosted in secure data centres with standard encryption and backup practices. We comply with local data protection laws in jurisdictions where we operate. If you are accessing eleksis from Jakarta, Surabaya, Bandung, or Medan, your account data is subject to the same security standards regardless of server location.

Your Rights and Data Access on eleksis

You have the right to request access to the personal data we hold about you. Contact our support team with your request, and we will provide a copy of your data in a readable format within a reasonable timeframe. You also have the right to correct inaccurate information—if your name, email, or other details are wrong, log into your account and update them, or contact support for assistance.

You have the right to request deletion of your data, subject to legal retention requirements. If you close your account on eleksis, we retain your transaction history for financial compliance purposes (typically three to seven years, depending on local law). Personal data used only for marketing can be deleted on request. To exercise any of these rights, contact our support team via live chat, email, or in-app help with your account email and specific request.

Cookies and Tracking Technologies on Our Platform

We use cookies to maintain your login session and remember your account preferences. Cookies are small text files stored on your phone or computer. Session cookies (temporary) expire when you close your browser or app. Persistent cookies (optional) help us remember your preferences across visits—you can disable these in your account settings. We do not use cookies to track your activity outside eleksis.

We may use analytics tools to understand how users interact with our platform—page load times, feature usage, error rates. This helps us improve performance and user experience. Analytics data is aggregated and anonymized; it does not identify individual users. You can opt out of analytics tracking in your account privacy settings.

Data Security and Encryption on eleksis

We use industry-standard SSL/TLS encryption to protect data transmitted between your device and our servers. Your password is encrypted using a one-way hash function—we cannot decrypt it, and neither can our support team. If you forget your password, you reset it securely via email verification, not through recovery of the original password.

Our servers are protected by firewalls, intrusion detection systems, and regular security updates. We conduct periodic security audits and penetration tests. Access to sensitive systems is restricted to authorized personnel only. However, no system is non-specific info secure. While we undertake standard security practices, we cannot guarantee absolute protection against all threats.

Account Closure and Data Retention

If you close your account on eleksis, we retain your transaction history for financial and regulatory compliance—typically three to seven years depending on local law. Personal data (name, email, ID number) may be retained longer if required by regulation. After the retention period expires, we securely delete or anonymize your data. If you request early deletion and no legal retention requirement applies, we will delete your data within a reasonable timeframe.

To close your account, contact our support team. We will disable your login, freeze your balance, and begin the closure process. Any outstanding withdrawal requests will be processed before account closure. Once closed, you cannot reopen the same account; creating a new account requires a new email address and fresh KYC verification.

Changes to This Privacy Policy

We may update this policy at any time. Changes take effect when posted on this page. Your continued use of eleksis after updates constitutes acceptance of the updated policy. We recommend reviewing this page regularly to stay informed of any changes to our data practices.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have privacy concerns or believe we have mishandled your data, contact our support team immediately. We are committed to protecting your data and resolving any issues promptly and transparently.